Information

Refund Policy

Returns

Please note that our return policy strictly allows for refunds or exchanges within 30 days of purchase. Regrettably, we are unable to offer any refunds or exchanges for purchases made beyond this 30-day period.

We are delighted to accept returns or exchange requests within 30 days of your purchase if your product doesn’t meet your expectations. If you’re dissatisfied with the size or color, we offer the option for exchanges or refunds in the form of store credit. For damaged items, we’re happy to provide a full refund to your original payment method. If you have any inquiries, please don’t hesitate to email us at [email protected].

Please note that certain items available for purchase are produced based on demand. Items made to order require a production time of 3-4 days, in addition to the shipping time you’ve selected. These on-demand products are clearly marked as such on the product description page and are not eligible for return due to fashion-related issues. However, we do accept returns for damaged or misprinted products.

To be eligible for a return, your item must be unused and in the exact condition as received, and in its original packaging. If you believe your item meets these criteria, please refer to the instructions in the Shipping section below.

**HOLIDAY SEASON**

Items eligible for return and purchased between November 15, 2024, and December 21, 2024, can be returned for a refund or exchange until January 31, 2025.

Please note that certain items cannot be returned. Perishable goods like food, flowers, newspapers, or magazines are non-returnable. Additionally, we do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Furthermore, the following items are also non-returnable:

– Gift cards.
– Downloadable software products.

To complete your return, please provide a copy of your receipt or proof of purchase. Please do not return your purchase to the manufacturer.

Please note that in certain situations, we may only be able to offer partial refunds. This applies to the following cases:

– Items not in their original condition, damaged, or missing parts for reasons not caused by our error.
– Items returned more than 30 days after delivery.

Shipping

If you wish to return a product, kindly send an email to [email protected] along with your order number and the email address used to place the order.

Please note that you will be responsible for the shipping costs involved in returning the item. Shipping costs are non-refundable, and if you are eligible for a refund, the cost of return shipping will be deducted from that amount.

The time it takes for your exchanged product to reach you will depend on your location. If you are shipping an item over $75, it is recommended that you use a trackable shipping service or purchase shipping insurance. Please note that we cannot guarantee the receipt of your returned item.

Refunds (if applicable)

After we receive your returned item, we will inspect it and send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.

If your refund is approved, we will process it and automatically apply a credit to your credit card or original method of payment within a specific number of days.

Late or missing refunds (if applicable)

To check the status of your refund, start by reviewing your bank account. If it hasn’t been posted yet, contact your credit card company and then your bank. Refunds can take some time to process, so please be patient. If you still haven’t received your refund, please contact us at [email protected].

Sale items (if applicable)

We can only issue refunds for items purchased at their full price. Unfortunately, we cannot process refunds for items purchased on sale.