Information

FAQS

How should I care for my Vizaca apparel?

Our garments are pre-shrunk for your convenience. To maintain the vibrancy of the printed design, we recommend turning the garment inside out before machine washing in cold water. For drying, opt for a low-tumble dry setting or hang dry to prevent additional shrinking.

What if the color of my item looks different from what I see on my screen?

Please note that digital representations of colors, whether on monitors or mobile devices, may not perfectly match the actual appearance. If you believe you’ve received the wrong color, please contact us at [email protected], and we’ll be happy to assist you.

Sizing:

How do I determine the right size for my order?

Sizes may vary across our products. For accurate sizing information, refer to the sizing chart page linked on the product page. If a sizing chart is not available, you can find size recommendations in the product description. For further assistance, feel free to contact us at [email protected].

Exchange/Return Policy:

Can I exchange or return items?

To initiate an exchange or return, please email us at [email protected] with your name, order number, and the items you’d like to exchange or return. For eligibility and procedures, refer to our Refund Policy. Please note that certain made-to-order items are not eligible for exchange or return.

Shipping:

My order has shipped, but why does my tracking show “No Results”?

If your tracking indicates “No Results,” your order may have recently shipped, and tracking information should update within the next 36 hours. If you continue to see no results after 72 hours (excluding weekends), please contact us at [email protected] for assistance.

My tracking says my package was delivered, but I haven’t received it. What should I do?

Sometimes, carriers mark packages as delivered before they arrive. We suggest waiting 2-3 days after the last status update (excluding weekends). If you still haven’t received your package, please follow the steps outlined in our Refund Policy or contact us at [email protected] for assistance.

Why is my order marked “Return to Sender”?

Orders may be returned for various reasons, including refusal by the recipient or incomplete address. If your order is marked as “Return to Sender,” please contact us at [email protected] for assistance.

International Shipments:

Before placing your order, ensure your shipping address is accurate. International shipments may transfer to the country’s postal service after customs clearance. Additional tracking information may not be available in some countries. For further assistance, contact your local customs office.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO addresses. Please select the appropriate option at checkout and provide the complete APO address, selecting USA as the country.

Do items ship separately?

Yes, items may ship separately from different facilities, resulting in separate shipments.

Placing an Order/Order Status:

How long does it take to process my order?

Processing time varies depending on the item. Refer to the product description for specific processing timeframes.

When will I receive my order?

Delivery time depends on the chosen shipping method. Standard Flat Rate typically takes 5-8 business days, while Ground takes 3-5 business days.

What is the status of my order?

You’ll receive an order confirmation upon placement and a shipping confirmation with tracking information once your order ships. If you haven’t received these emails, please contact us at [email protected].

Can I combine orders?

Unfortunately, we cannot combine orders, as they are processed individually upon placement.

Can I change or cancel my order?

We aim to process orders quickly, but we’ll accommodate changes or cancellations if your order hasn’t entered processing or shipped. Contact us at [email protected] for assistance.